Warranty Policy
We Build It To Last. We Stand Behind It For Life.
Every Shield Arms product is backed by a lifetime warranty against defects and mechanical failure — fully transferable, no receipt required.
What's Covered — And What Isn't
Our warranty is attached to the product itself, not the original purchase. If it's defective or fails under normal use, we fix it or replace it.
Covered
- Manufacturing defects in materials or workmanship
- Mechanical function failures under normal use
- Material quality issues affecting product performance
Not Covered
- Misuse beyond intended specifications
- Intentional damage or destruction
- Normal wear and tear from extended use
- Damage from accidents or drops
- Modifications made by unauthorized parties
Five Steps. No Runaround.
Here's exactly what happens when you file a claim.
Contact Us
Email [email protected] or submit a request on our support page. Include clear photos of the issue when you can — it speeds things up.
Quick Response
We respond in most cases by the next business day with diagnostic questions or a solution.
Return Authorization
If the product needs repair or replacement, we issue an RMA number and a prepaid shipping label.
Ship It Back
Print the label, box it up, drop it in the mail. No cost to you.
Fast Turnaround
We repair or replace the product and ship it back to you.
A Few Exceptions Worth Knowing
Medical Products
Due to health and safety regulations, all sales on medical equipment are final. No returns or warranty exchanges are accepted on these products. See our Returns & Cancellations Policy for details.
Vapor Concepts Products
Vapor Concepts products carry a lifetime warranty against manufacturer defects. Because of the specialized materials involved, we can't cover faulty installation, over-tightened fasteners, product abuse, or damage from improper installation tools.
Common Questions
Do I need my original receipt?
No. Our lifetime warranty is attached to the product, not the purchase, so no receipt or proof of purchase is required.
Can I transfer the warranty to someone else?
Yes. The warranty is fully transferable — a new owner gets the same lifetime coverage automatically.
How long does warranty service take?
We typically respond within one business day. Repair or replacement turnaround depends on the specific issue and part availability.
What if my product is discontinued?
If the exact product is no longer manufactured, we'll provide a suitable replacement of equal or greater value.
Need to Start a Claim?
Our team is based right here in Bigfork, Montana, and responds by the next business day.
Newsletter
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