Our Commitment to You

All Shield Arms manufactured products carry a lifetime warranty against failures or defects in workmanship, materials, manufacturing, and mechanical function, and is fully transferable.

No need to keep track of a receipt, no need to prove you are the original owner. If something isn't right, we'll fix it or replace it.

Our lifetime warranty does NOT cover misuse of product or intentional damage/destruction.

Warranty Process

The following warranty process will be followed - NO EXCEPTIONS.

1. If you are having trouble, email customerservice@shieldarms.com with a description of your issue or go to our Support page to submit your request. Good photos are very helpful !
2. We will get back to you ASAP - in most cases by the next business day.
3. If we determine that your product needs to be repaired or replaced, we will send you a shipping label with an RMA number.
4. Print off the shipping label, and drop it in the mail for us.
5. We will repair or replace your product and ship it back to you.

No returns will be accepted on medical products.

Due to the nature of the items, all sales on medical equipment are final, and no returns will be accepted. Please see our Returns & Cancellations page for more information regarding Returns.

Vapor Concepts products.

Lifetime warranty against manufacturer defect. Due to the material used in Vapor Concepts products, we cannot accept returns or warranty claims for faulty installation or over-tightening of fasteners, or abuse of product.